ESTIMATES AND QUOTES
The Estimate together with these Terms and Conditions contain the whole agreement between Good As Gold Jewellers LTD and you the customer in respect of the provision of our repairs and servicing and supersedes and replaces any prior written or oral agreements, representations or understandings.
Once you have accepted the Estimate, Good as Gold Jewellers LTD agrees to carry out the repairs and servicing with a reasonably appropriate level of skill and care. Once Good As Gold Jewellers LTD has initiated the repair or service, you cannot withdraw your consent.
Refunds are only given in exceptional circumstances or if Good As Gold LTD are unable to complete a repair that was outlined in the estimate. Where a refund is made it will normally be paid in full, but this is at the reasonable discretion of Good As Gold Jewellers LTD.
All jewellery and/or precious items are fully insured while it is in the workshop of Good As Gold Jewellers LTD.
REPAIRS
If despite commercially reasonable efforts, Good As Gold Jewellers LTD cannot complete the repair or service due to a force majeure event, the completion of the repair or service will be postponed depending on the nature and scale of the event, subject to the agreement. Force majeure shall mean and include, without limitation, armed robbery, natural phenomena, conflicts, strikes, attacks, unforeseen official restrictions and any other events beyond the control of Good As Gold Jewellers.
If, while performing the repair or service, we discover that unforeseen additional operations that are not included in the Estimate must be carried out, Good As Gold Jewellers LTD will, as soon as reasonably practicable, send you an additional or updated Estimate for approval including specifically the new operations to be carried out on the jewellery.
If an item cannot be repaired, it will be returned to you via special tracked and fully insured delivery which requires the recipient’s signature. This postage is included in our £15 admin fee and insures your jewellery for an amount up to £10,000.
Once an item has been signed for it is no longer the responsibility of Good As Gold Jewellers LTD, and any issues should be taken up with Royal Mail.
You, the customer are responsible for the items of jewellery being sent to us until they are delivered to our premises, whereupon we accept full responsibility for your items of jewellery until they are returned or posted to you.
We strongly advise customers to use the royal mails special delivery option and insure your items for £500 – £2500 depending on its value.
In the uncommon event that a mistake is made by the team at Good As Gold Jewellers LTD, we endeavour to come to an agreement and either make or find a suitable replacement that meets the standards of the original piece.
DESIGNS
There is a fee of £45p/h for any bespoke designs made for our customers. In the event you decide to not proceed with the work being done you are entitled to the designs for personal use, however Good As Gold Jewellers LTD withhold artistic copyright.
ROYAL MAIL CLAIMS
Claims for damage or loss on insured service must be made in writing via email so that Good As Gold Jewellers LTD can start a claim against Royal Mail. Royal Mail will ask for proof of value in the form of a sales receipt or a valuation document. If you cannot supply Good As Gold Jewellers LTD with these details then the claim cannot be progressed and will be rejected.
GUARANTEE
All repairs carried out by Good as Gold Jewellers LTD are guaranteed for 12 months unless stated otherwise.
This guarantee only covers the repair that Good As Gold Jewellers LTD has carried out, and not any damage caused by the customer or wear and tear.
If you would like to make a claim under the guarantee, then this must be submitted via email as soon as possible. Good As Gold Jewellers LTD will inspect the jewellery and confirm if the repair will be covered. If the repair is covered then the work will be carried out without delay and returned to you by whichever method is agreed upon.